Algemene voorwaarden
General Terms and Conditions 2026
Planq B.V. and affiliated brands (such as Rezign B.V.)
Established at Groenmarkt 4, 4201 EE, Gorinchem
Chamber of Commerce: 92293913 | VAT: NL865983045B01
Planq Webshop – Consumer
Applicability
These Terms and Conditions apply to and form part of all quotations and/or offers and/or Agreements under which Planq supplies goods and/or services of any kind whatsoever to the Customer.
The applicability of any general or specific terms or stipulations of the Customer that deviate from these Terms and Conditions, under whatever designation, is expressly excluded.
Deviations from these Terms and Conditions may only be agreed between the Parties in writing and explicitly.
Planq is only bound by agreements that have been recorded and/or confirmed by it in writing.
Planq is at all times entitled to unilaterally amend provisions of these Terms and Conditions. Once the amended Terms and Conditions have been communicated to the Customer, they shall apply between Planq and the Customer.
The provisions of these Terms and Conditions do not affect the rights that Planq has under statutory law.
Quotations, Offers and Agreements
All quotations, offers and other expressions issued by Planq are without obligation, unless explicitly stated otherwise in writing. Orders and acceptance of quotations and offers by the Customer are irrevocable.
All images, specifications and other data relating to the products are indicative. Planq cannot guarantee that the displayed colours exactly correspond with the actual colours of the products, as we work with recycled materials and natural products. Planq is not responsible for any inaccuracies on the website and in images.
The Customer warrants the accuracy and completeness of the data provided by or on behalf of him to Planq on which Planq has based its offer, with the exception of obvious typographical errors. The Customer indemnifies Planq against any claim by third parties relating to the data provided by the Customer.
An Agreement between Planq and the Customer is concluded in the showroom, by telephone, e-mail or other channel (for example, but not limited to, social media) when the Customer accepts the offer made by Planq and Planq has confirmed this acceptance in writing.
An Agreement between Planq and the Customer via the Website is concluded when the Customer accepts Planq’s offer electronically. Planq will subsequently confirm the acceptance of the offer by the Customer electronically without delay.
The Agreement contains a description of the purchased Product or Service.
The content of the Agreement between the Parties is evidenced by the Agreement and, in the absence thereof, by the quotation/offer.
Performance of the Agreement
Planq shall make every effort to perform the Agreement to the best of its knowledge and ability.
Delivery
Planq shall deliver the purchased Product, unless otherwise agreed, within the agreed term. Please note: The stated delivery term is only indicative. If delivery proves not possible, the Customer may request:
(i) a refund of the amount paid, or
(ii) the dispatch of a replacement Product of equal value.
If a (delivery) term has been agreed or stated, this is indicative and never a strict deadline. If the agreed term threatens to be exceeded, Planq shall inform the Customer in writing as soon as possible of the delay.
Delivery shall take place by delivering the purchased Product to the Customer’s home, after the Customer has made an appointment for such delivery with Planq’s transport partner. Delivery costs per country are stated on the Website.
Purchased Products are delivered unassembled. Assembly is possible upon request. Excluded from assembly are products not belonging to the furniture category such as samples, merchandise and accessories.
If Delivery is to take place outside the Netherlands and Belgium, the purchased Product will only be delivered and not assembled.
The Customer warrants that the purchased Product can reach the desired location without obstacles and without additional effort. If the purchased Product cannot be brought inside and additional efforts are required, the additional costs shall be borne by the Customer. This may include the necessity to use special equipment.
Planq and its transport partners have the right to terminate Delivery if the transport partner indicates that the delivery situation is unsafe. Transport costs and other additional costs shall then be borne by the Customer.
Transport and any assembly to/on a higher floor is possible in consultation with the transport partner and entirely at the Customer’s risk and expense.
The Customer must be present at the time of Delivery. If the Customer is not present, an amount of €99 will be charged as cancellation costs.
Due to traffic conditions or other unforeseen developments, Delivery may unexpectedly and incidentally take place outside the indicated time frame. In such case, the cancellation costs referred to above shall lapse if the Customer is not present.
Planq is not liable for damage during transport beyond the first door/first entrance. Such damage shall be at the expense and risk of the Customer.
Prices, Invoicing and Payment
All prices of Products and Services stated by Planq on the Website are in euros and exclusive of VAT.
If an Agreement is concluded, the Customer must pay a deposit. When ordering furniture costing more than €500, a fixed deposit of €500 is required. An order will only be taken into production after receipt of the deposit. If the furniture is in stock or costs less than €500, the full amount must be paid in advance.
If the deposit has not been received by Planq within two weeks (14 calendar days), Planq is entitled to cancel the order. However, the order does not automatically lapse due to failure to pay the deposit within this period.
If, after the order and deposit, an outstanding amount remains, this must be paid before an appointment for delivery will be scheduled.
If the Agreement is concluded and the Product can be delivered from stock, the Product must be paid in full in advance.
If the delivery address is located outside the Netherlands and/or Belgium, the Customer must pay the full amount immediately upon placing the order.
Planq is entitled to recover from the Customer the judicial and extrajudicial costs related to the collection of the claim, including but not limited to the full costs of legal assistance, which collection costs amount to at least 15% of the invoice amount for the Business Customer and are calculated for the Private Customer in accordance with the Decree on Extrajudicial Collection Costs.
Planq is entitled, with the Customer’s consent, to make payment arrangements that deviate from Article 6 of these General Terms and Conditions.
Right of Withdrawal
All Products offered by Planq are made to order. Products are produced specifically for the Private Customer after an order has been placed and, where applicable, according to the Private Customer’s specifications, individual choices or selected configuration.
For this reason, the statutory right of withdrawal does not apply to these Products. The right of withdrawal is excluded for Products that are not delivered from stock and that are manufactured based on individual choices or decisions of the Private Customer, including but not limited to specific dimensions, materials, finishes, colours, upholstery, configurations or other custom options.
Accordingly, once an order has been confirmed by Planq, the Private Customer is obliged to accept the Product and the order cannot be cancelled, returned or refunded on the basis of the statutory right of withdrawal.
This exclusion applies pursuant to Article 6:230p(f)(1) of the Dutch Civil Code.
Return Policy for Custom Products
Please note: Our collection is mainly custom-made and we do not maintain stock collections. If you have doubts about colour or materials, you are welcome to visit our showroom to view the products or to order a sample box. Specific samples can be requested by e-mail.
Non-Returnable Custom Products
Products that are custom-made according to your specifications (such as dimensions and colour) cannot be returned. This includes, but is not limited to, the following products:
- Chairs
- Tables
- Stools
- Wall cabinets
For further questions or to request samples, you may contact us by e-mail.
Warranty
Planq guarantees that the Products possess the properties that the Customer may expect on the basis of the Agreement under normal use (conformity). If a Product demonstrably does not meet these expectations, the Customer shall in principle be entitled to repair or replacement. If this is not possible, the Customer shall be entitled to dissolution of the Agreement and/or price reduction.
The requirements that may be imposed on a Product in light of conformity depend on the nature of the item and product-specific characteristics, as further described in the Annex to these General Terms and Conditions. Scratches, signs of wear, tears, cracks, rings or stains fall outside Planq’s sphere of influence and therefore do not constitute non-conformity of the Products.
If necessary, Planq shall bear the transport costs related to the warranty. Planq shall bear the transport costs based on the original delivery address.
The Customer is entitled to 24 months full warranty on the delivered Products and Services, provided that all usage and maintenance instructions as stated in the Annex (Maintenance Guide) to these General Terms and Conditions and available on the Downloads page on Planq’s website have been complied with and performed. The warranty period does not apply to defects related to use by the Customer that does not correspond with the intended use of the Product.
Damage to a delivered Product must be reported to Planq within two working days after delivery. Damage resulting from self-assembly is not covered by the warranty.
The Customer must behave as a prudent purchaser, which means that the Customer must properly and adequately maintain and treat the Product in accordance with the maintenance advice set out in the Annex to these General Terms and Conditions and on the maintenance page on Planq’s website.
The Customer shall have no right to warranty if a defect in the Product has arisen due to
(i) circumstances beyond Planq’s control, or
(ii) improper use of the Product.
This article also applies to (a part of) the Product if it has been replaced in its entirety as a result of a Service performed by Planq.
Liability of Planq
Planq is not liable for incorrect information on the Website or for damage caused by the use of a Product.
The total liability of Planq due to an attributable failure in the performance of the Agreement or on any legal basis whatsoever is limited to compensation of an amount equal to the amount paid under the relevant Agreement, insofar as these Terms and Conditions do not stipulate that Planq must pay a lower amount.
Planq cannot invoke the provisions of Articles 10.1 and 10.2 in the event of intent or deliberate recklessness.
Damage resulting directly or indirectly from incorrect, incomplete and/or defective information provided to Planq by or on behalf of the Customer shall not be eligible for compensation.
Any claim for damages against Planq shall lapse by the mere expiry of twelve months after the claim has arisen, unless the Customer has instituted legal proceedings for compensation before the expiry of that period.
The Customer indemnifies Planq against all third-party claims for compensation of any damage resulting from or related to the (performance of the) Agreement with/by Planq.
Retention of Title
Planq retains ownership of the Products delivered to the Customer. Ownership of the Product shall only pass to the Customer at the moment when the Customer has fully paid all amounts owed to Planq.
Force Majeure
In the event of force majeure, Planq shall be entitled to suspend the performance of the Agreement without being obliged to pay any compensation.
In addition to the cases regulated by law, force majeure on the part of Planq shall include situations in which Planq is unable to fulfil its obligations due to strikes, work stoppages, failure of transporters or other service providers to Planq, a pandemic or war in the country of production or procurement of materials, government measures, the consequences of such measures, illness, and other facts and circumstances directly beyond Planq’s control.
In the event of force majeure, the Customer shall in no event be entitled to compensation.
If a force majeure situation lasts longer than ninety days, either Party shall be entitled to dissolve the Agreement in writing. In such case, what has already been performed under the Agreement shall be settled proportionally without the Parties owing each other anything further.
Intellectual Property
Planq reserves the intellectual property rights and powers vested in it under the applicable laws and regulations, including in any case the Dutch Copyright Act and the Benelux Convention on Intellectual Property.
All intellectual property rights in data developed or made available under the Agreement, including – but not limited to – photographs, images and other materials on the Website or in the Store(s), are vested exclusively in Planq. These may not be provided to third parties, made available for inspection, or reproduced without prior written consent.
Personal Data and Visual Material
In the context of the Agreement, Planq processes personal data within the meaning of the General Data Protection Regulation (“GDPR”) of the Customer. These personal data shall be processed in accordance with Planq’s Privacy Statement and applicable laws and regulations.
Transferability of Rights and Obligations
The Customer is not permitted to transfer rights or obligations arising from the Agreement in whole or in part to a third party without prior written consent from Planq.
Planq is permitted to transfer rights or obligations under the Agreement to, or have them assumed by, a third party without prior consent of the Customer.
Complaints Procedure
Planq endeavours to perform the Agreement(s) as properly as possible. If the Customer has a complaint regarding Planq’s conduct, for example concerning payment processing or returns, the Customer must use the complaints procedure set out in this article.
The complaint must be submitted in writing to Planq within 60 days after the Customer became aware of the facts and circumstances giving rise to the complaint. This may only be done via the contact form on the website. After expiry of the aforementioned period, all rights of action of the Customer in relation to (facts and circumstances giving rise to) the complaint shall lapse. The complaint must contain as detailed a description as possible of the alleged shortcoming, so that Planq is able to respond adequately.
Planq aims to settle the Customer’s complaint as quickly as possible.
If the complaint is, in Planq’s opinion, well-founded, Planq shall still properly fulfil its obligations, unless this is reasonably no longer possible. In that latter case, Planq shall attempt to reach an amicable settlement with the Customer.
If the complaint cannot be resolved amicably between the Parties, a dispute shall arise that falls under the dispute resolution as set out in Article 16 of these Terms and Conditions.
If the Customer is not satisfied with the manner in which the Product has been transported and/or Delivery has taken place, the Customer may contact the relevant carrier.
Miscellaneous Provisions
If any provision of these Terms and Conditions is deemed by a court to be inapplicable or invalid, only the relevant provision shall be considered unwritten; the remaining provisions of these Terms and Conditions shall remain fully in force. The Parties shall then consult in order to replace the inapplicable or invalid provision with a new provision, taking into account as much as possible the purpose and intent of the original provision.
Governing Law and Dispute Resolution
All legal relationships between the Parties to which these Terms and Conditions apply shall be governed by Dutch law, excluding Dutch private international law and the Vienna Sales Convention.
Insofar as permitted, all disputes related to a legal relationship between the Parties to which these Terms and Conditions apply, including a dispute that is regarded as such by only one of the Parties, shall be submitted exclusively to the competent court in Amsterdam. The Private Customer may, within one month after Planq has invoked this clause in writing, choose the legally competent court for dispute resolution.
Annex: Natural and Recycled Materials
This Annex forms an integral part of the General Terms and Conditions of Planq, as adopted in January 2026.
Scratches or signs of wear in the Rezign veneer finish are a normal consequence of using furniture, although these can often be prevented by using coasters and placemats. Scratches and wear cannot be prevented by Planq and are inherent to a lacquer finish.
Incorrect cleaning agents or contact with corrosive substances may also affect the finish, causing stains beneath the surface. Stains or rings may result from improper use and therefore fall outside Planq’s sphere of influence.
Prevention: keeping clean, maintaining proper humidity, temperature, and using coasters and placemats.
Planq recommends maintaining indoor humidity at a constant level, preferably around 55%. For people, the ideal indoor humidity is between 40% and 60%. Large temperature fluctuations due to heating also have a negative effect on wooden furniture. Furthermore, we recommend at all times the use of coasters or placemats to prevent furniture and its finish from being exposed to scratching objects, heat or moisture. Furniture can be cleaned by dusting or, if necessary, wiping with a damp cloth and drying afterwards.
Outside Planq’s Sphere of Influence – No Non-Conformity
Fluctuations in humidity or heat/cold and exposure to light, moisture, heat, humidity and temperature variations can be prevented by the Customer and therefore fall outside Planq’s control. Consequences thereof – such as scratches, signs of wear, cracks, splitting, warping, rings or stains – do not constitute non-conformity of the Product.
Upholstered Furniture
Pilling
Pilling is to be expected with normal use of furniture but can often be prevented and remedied. Pilling of upholstered products can be prevented by proper maintenance. Pilling is the accumulation of fibres and arises from household dust or contact with clothing, cushions or throws. Regular vacuuming of furniture can prevent pilling. Any pilling that occurs can be removed using commercially available fabric shavers.
Discolouration
Discolouration is a normal phenomenon in upholstered furniture. Fabrics may discolour as a result of exposure to daylight or sunlight and friction. The lightfastness (scored from 1 (lowest) to 8 (highest)) of the fabrics we use can be requested from us if necessary. Upholstery generally does not score higher than 7 and will therefore always show some degree of discolouration. The Customer must avoid direct sunlight on furniture as much as possible in order to limit discolouration.
Stains
Stains in upholstery fabrics may occur if liquids, oil or other substances are spilled. Please consult the maintenance page on our website for advice regarding stain treatment.
Prevention: vacuuming, smoothing the fabric and avoiding direct sunlight.
Planq recommends regular vacuuming to prevent pilling. Any pilling that occurs can be removed using commercially available fabric shavers. Planq recommends smoothing upholstered furniture regularly and attempting to distribute weight evenly. We also recommend avoiding direct sunlight to limit discolouration.
Outside Planq’s Sphere of Influence – No Non-Conformity
Improper use. Damage resulting from sitting on areas that are logically not intended for seating (e.g. armrests, backrests) is not covered by the warranty. Pilling, creasing, foam compression, discolouration and stains are to be expected with normal use of furniture, fall outside Planq’s sphere of influence and shall not constitute non-conformity.
Planq B2B
In these General Terms and Conditions, the following definitions shall have the following meanings:
1.1 User of the general terms and conditions: Planq
1.2 Client / Customer: any (legal) person who has given Planq an assignment to perform work, including its representatives, authorised agents and legal successors.
1.3 Planq: Groenmarkt 4, 4201 EE Gorinchem. Registered with the Chamber of Commerce 80347835 in Amsterdam, VAT number NL861640457B01.
1.4 Activities: all activities for which an assignment has been given or which are performed by Planq on any other basis, in the broadest sense of the word and in any case including the activities as stated in the order confirmation and/or all activities that may be conducive to the given assignment. These activities include, but are not limited to, the design, manufacture, placement and/or installation of interiors and furniture as well as construction-related products, in the broadest sense of the word, for companies, institutions and private individuals.
1.5 General Terms and Conditions: all conditions as formulated by Planq.
1.6 Agreement: the agreement between the Customer and Planq relating to the sale of products.
1.7 Consumer Sale: the purchase agreement between Planq and the relevant consumer/legal entity.
1.8 ASSIGNMENTS
A: Planq designs, delivers, transports, installs and rents in accordance with the quotations, order confirmations and orders drawn up by it for products offered by Planq. The materials collection REZIGN falls under the same conditions, as it is a Planq-owned product.
B: Documents: all goods made available by the Client to Planq and/or all goods produced by Planq in the context of the execution of the assignment, including but not limited to documents and data carriers.
2. GENERAL
2.1 These General Terms and Conditions apply to all agreements concluded between Planq and the Client/customer. These conditions also apply to all agreements of Planq for the performance of which third parties must be involved. All assignments are carried out exclusively under the following conditions, unless expressly agreed otherwise and confirmed in writing by Planq. Provisions that form the core of the performance shall be agreed in an order confirmation drawn up by Planq.
2.2 Agreements with personnel and/or third parties working for Planq do not bind Planq unless confirmed by it in writing.
2.3 The Client acknowledges the applicability of these General Terms and Conditions by the mere fact of placing an order with Planq, of whatever nature, unless these conditions have been expressly rejected in writing by the Client. A mere reference by the Client to its own conditions or a standard clause on the Client’s letterhead or in its own conditions stating the exclusive applicability of such own conditions shall not suffice.
2.4 If, with respect to certain matters regulated in these conditions, deviating provisions have been agreed, these General Terms and Conditions shall remain in force for the remainder of the Agreement. Agreed deviations shall never apply to more than one assignment unless confirmed in writing each time.
2.5 Conditions, stipulations, etc., agreed with agents, representatives or other intermediaries that deviate from these conditions shall only bind Planq if expressly confirmed by it in writing.
2.6 Client shall mean any person who wishes to commission or commissions Planq to supply services or otherwise, who wishes to purchase or purchases goods from Planq, who wishes to rent or rents goods from Planq, or who wishes to conclude or concludes any other type of agreement with Planq.
2.7 Planq reserves the right to amend these General Terms and Conditions if necessary. Amendments shall be published on the website.
2.8 These General Terms and Conditions apply to all products and services supplied by Planq unless otherwise agreed/recorded in writing with the relevant Client.
3. QUOTATIONS
3.1 All offers are without obligation unless expressly agreed otherwise. Planq is only bound after it has confirmed the assignment/Agreement in writing.
All prices stated by Planq are exclusive of VAT unless expressly stated otherwise in the order confirmation.
3.2 If an assignment/Agreement is quoted on the basis of subsequent calculation, the quoted prices shall serve only as an indication; the actual hours worked by Planq and the actual costs incurred by Planq shall be charged.
3.3 In the case of composite price quotations, there is no obligation to deliver part of the performance against a corresponding part of the total price stated.
3.4 If an assignment/Agreement does not materialise, Planq reserves the right to charge the design and/or drawing and calculation costs incurred, or part thereof, provided that a thorough study of the project has taken place and in consultation with the applicant calculated according to custom and reasonableness.
3.5 All prices stated by Planq are exclusive of VAT unless expressly stated otherwise.
3.6 Planq expressly reserves the right to amend stated prices without prior notice and also after dispatch of the order confirmation; Planq shall be entitled to pass on increases in wages, social security contributions, as well as increases in other tariffs that increase costs for Planq to the Client.
3.7 If execution of an assignment/Agreement for which a quotation has been requested is not awarded to Planq, the Client is obliged to return the quotation, complete with all accompanying documents, free of charge to Planq within eight days, failing which Planq shall be entitled to charge the full costs incurred.
3.8 Once the Client approves the written offer or purchases a product, the General Terms and Conditions of Planq apply and the Client agrees thereto.
3.9 The Client bears full responsibility for providing correct data to Planq in order to conclude the Agreement.
3.10 Planq is entitled to appoint third parties to execute the Agreement/assignments. Planq’s General Terms and Conditions also apply to the relationship with such third parties.
4. ASSIGNMENTS / AGREEMENTS
4.1 An assignment/Agreement binds the Client. Planq is only bound to an assignment/Agreement after sending the order confirmation. If the Client has not made its objections known to Planq within eight days after dispatch of the order confirmation, the order confirmation shall be deemed to correctly and fully represent the Agreement.
4.2 Changes in the execution of an assignment/Agreement requested by the Client after the assignment has been issued must be communicated to Planq in writing and in a timely manner. If communicated verbally or by telephone, the risk of implementation of the change shall be borne by the Client, unless these changes have been confirmed in writing by Planq.
4.3 If the Client wholly or partially cancels an assignment/Agreement, the Client is obliged to reimburse Planq for all costs reasonably incurred in view of the execution of that assignment/Agreement.
4.4 Changes to the original assignment/Agreement, of whatever nature, made in writing or verbally by or on behalf of the Client, which cause higher costs than could have been anticipated in the quotation and/or order confirmation, shall be charged additionally to the Client.
4.5 Changes and/or cancellations of an assignment/Agreement shall only bind Planq after written acceptance.
4.6 Written assignments/Agreements of the Client must be accompanied by a clear description of the activities to be performed.
4.7 Planq reserves the right to perform and charge the Client for additional work not stated in the written assignment/Agreement or order confirmation, if such work is in the interest of the Client and/or necessary for the proper execution of the assignment/Agreement. The Client shall be informed as soon as possible of the execution of such additional work.
4.8 All assignments/Agreements other than those concluded for an indefinite period shall end upon completion or at the time determined by the Parties or by custom.
4.9 In the event of termination of an assignment/Agreement for an indefinite period, either Party must observe a notice period of at least one month by means of registered letter.
4.10 If and insofar as proper execution of the Agreement so requires, Planq has the right to have certain activities carried out by third parties.
4.11 The Client is not permitted, during the execution of the assignment/Agreement nor during a period of six months after its termination, to enter into an employment agreement in any manner whatsoever with personnel and/or third parties deployed by or on behalf of Planq for the Client, on penalty of a non-mitigable fine of €2,000 per violation per week that the violation continues.
4.12 If during the term of the assignment/Agreement changes occur in, for example, wages and/or other costs as a result of changes in the applicable collective labour agreement, or due to laws, decrees and/or government regulations, or if changes occur in the costs of materials or auxiliary goods used, a price adjustment shall take place, in principle in accordance with the maximum price adjustment permitted by written decree of the Ministry of Economic Affairs. In the absence of such decree, an adjustment shall take place in accordance with representative reporting by the relevant umbrella industry organisation.
5. DELIVERY AND PERFORMANCE OF THE ASSIGNMENT
5.1 In the event of delivery of data by the Client, Planq shall not be liable for incompleteness of the supplied data, except in the event of fault or intent on the part of Planq to be proven by the Client.
5.2 Any partial delivery, including delivery of parts of a composite assignment, may be invoiced separately, in which case such partial delivery shall be considered an independent transaction; payment must then take place in accordance with Article 10.
5.3 Delay or hindrance shall not be borne by Planq unless caused by its fault, without prejudice to the provisions of Article 5.1.
5.4 Execution of an assignment shall take place within the customary scheduled time. If an assignment must be expedited, overtime and/or other additional costs incurred may be charged. The Client shall grant Planq reasonable latitude regarding the execution period. The period shall only be considered strict and final if the Client has informed Planq in writing of the consequences of delay at the time of placing the assignment and Planq has confirmed this in writing.
5.5 If the Client fails to fulfil any obligation arising from an Agreement with Planq, or if during or after execution it appears that the Client has provided incorrect data or withheld information, Planq has the right to suspend performance of all obligations towards the Client and to consider all Agreements wholly or partially dissolved without notice of default or judicial intervention, without prejudice to its right to compensation. All amounts owed by the Client shall become immediately due and payable.
5.6 Planq is entitled, without notice to or consultation with the Client, to outsource the assignment or parts thereof to third parties if, in Planq’s opinion, this promotes proper or efficient execution.
5.7 Planq undertakes to perform the assigned activities to the best of its knowledge and ability but accepts no liability for achieving the objective intended by the Client.
5.8 If during execution it appears that due to circumstances unknown to Planq or due to force majeure the assignment is not executable, Planq has the right to request that the assignment be modified so that execution becomes possible. Costs incurred as a result of such modification shall be settled between the Parties, while the Client shall compensate Planq for activities already performed but ultimately rendered useless.
5.9 If the Client has custody of materials/tools or products of Planq necessary for execution, the Client shall be responsible for such materials, tools and products. In case of loss or damage, Planq is entitled to charge the full amount of the relevant product to the Client.
5.10 The Client shall make available free of charge all facilities necessary for execution of the assignment, such as electricity, gas and water, as well as other available auxiliary means.
5.11 When a project delivered by Planq is legally put into use by the Client, the project shall be deemed accepted.
5.12 Planq’s delivery period is provided for indication only. Planq shall make every effort to meet this period. Exceeding the delivery period does not entitle the buyer to compensation. Planq must inform the Client in writing one week before delivery if the delivery period cannot be met.
5.13 Planq determines the method of transport of products unless otherwise agreed in writing.
5.14 If delivery is refused by the Client after production has been completed, costs arising from such refusal and any damage suffered by Planq may be charged to the Client.
5.15 Risk and responsibility for the products shall pass to the Client upon delivery. Delivery takes place when the products leave Planq’s premises or storage. In case of absence at the designated address, delivery may take place at a post office, with neighbours or another third party with the Client’s consent.
6. EXCEEDING DELIVERY PERIOD
6.1 If progress of execution is delayed due to the Client or force majeure on its side, the Client shall pay Planq proportionally for the work already performed and reimburse all costs incurred for the entire assignment.
6.2 Agreed time periods shall never be considered strict deadlines unless expressly agreed otherwise in writing.
6.3 Operational disruptions due to force majeure (including but not limited to illness and/or incapacity for work, extreme weather conditions such as wind or frost, war, mobilisation, unrest, floods, shipping closures, transport obstructions, restrictions or cessation of supply by utility companies, fire, machinery breakdown, strikes, lockouts, actions of labour organisations, government measures, non-delivery of necessary materials or semi-finished products by third parties, and other unforeseen circumstances including in the country of origin of materials) shall release Planq from the agreed term or performance obligation, without the Client being entitled to compensation.
6.4 In the event of force majeure, Planq shall immediately notify the Client. The Client has the right to cancel the assignment in writing within eight days after receipt of such notice, provided that the Client compensates Planq for the part already performed.
7. COMPLAINTS AND WARRANTY
7.1 The Client is obliged to inspect the performed activities and/or delivered products upon receipt for proper condition. Any complaints must be reported to Planq within two working days.
7.2 If inspection is not carried out in a timely manner or no complaints are submitted, Planq shall be deemed to have fully fulfilled its obligations and delivery shall be deemed to have been completed.
7.3 Defects in part of the delivered performance do not entitle rejection of the entire delivered performance.
7.4 Planq accepts no responsibility for defects caused by or arising in the delivered goods due to fault or actions of the Client or third parties, or due to external causes. Planq also accepts no responsibility for existing incorrect constructions and any consequences thereof.
7.5 Planq has no obligations other than those arising from this chapter and shall in no event be liable for direct or indirect damage or consequential damage resulting from incorrect or untimely execution of the assignment.
7.6 A complaint regarding certain activities or deliveries does not suspend the Client’s payment obligation with respect to those or other activities/deliveries.
7.7 Planq shall never be obliged to provide a more extensive warranty on delivered goods than the warranty provided to Planq by the manufacturer. Planq shall never provide warranty on repairs. Any other warranty provisions shall be stated in the quotation and/or order confirmation.
7.8 The Client shall never be entitled to dissolve an Agreement on the basis of complaints or defects.
8. LIABILITY
8.1 Planq shall bear no liability for any damage whatsoever, regardless of its designation or cause, except in the case of intent or gross negligence on the part of Planq, to be proven by the Client, and then only up to a maximum of the amount of the activities to be performed by Planq, or a proportional part thereof.
8.2 Planq reserves the right to communicate with the Client and third parties by means of communication tools such as the internet, e-mail and mobile communication. Planq cannot guarantee against breaches by third parties. Planq is not liable for any damage suffered as a result of such breaches.
8.3 Planq is not liable for consequential damage such as lost profits or reduced revenue of the Client or the Client’s client.
8.4 If Planq lends equipment, tools or products to third parties, Planq accepts no liability for damage caused by the user.
8.5 Planq accepts no liability for loss of property of the Client during and/or after installation or dismantling of decor, paintings and/or props.
8.6 The Client must take measures itself to protect its property or rented goods.
8.7 Planq is not liable for damage caused by improper use of the delivered product or use for purposes other than those for which the product is objectively intended.
8.8 Planq is not liable for misunderstandings, mutilations, delays or incomplete or abnormal receipt of orders and communications resulting from the use of the internet or any other electronic communication.
8.9 The total liability of Planq is limited to the amount paid out by its insurance company. If no amount is paid by the insurer and Planq is liable for compensation, liability shall be limited to the invoice amount relating to the relevant delivery.
8.10 The Client indemnifies Planq against consequences of claims by third parties arising from the execution of the Agreement and caused by actions attributable to the Client.
8.11 Planq shall only compensate the Client for damage directly resulting from an attributable act or shortcoming of Planq. Planq is not liable for indirect damage or costs, including consequential damage, delay damage, destroyed data or lost turnover. After the product leaves Planq’s storage, the Client is responsible for transport damage. Planq is not liable for damage resulting from incorrect data provided by the Client.
8.12 The Client shall indemnify and hold Planq harmless from all third-party claims for damages resulting from services delivered by Planq.
8.13 If an assignment is performed for two or more natural or legal persons, they shall be jointly and severally liable.
8.14 Advice is given by Planq to the best of its knowledge and in good faith, but Planq accepts no liability for loss or damage resulting directly or indirectly from the content of such advice.
8.15 Planq accepts no liability for errors resulting from incorrect data supplied by the Client or from failure to process data not expressly provided.
8.16 Under no circumstances shall Planq be liable for direct or indirect damage other than as a result of intent or gross negligence.
9. RETENTION OF TITLE / COPYRIGHT
9.1 Ownership of delivered goods shall only pass to the Client after the Client has fulfilled all obligations arising from all Agreements concluded with Planq.
9.2 Planq retains co-ownership as security for all outstanding claims if goods have been processed or incorporated and would otherwise be withdrawn from Planq’s ownership.
9.3 The Client is authorised to sell and deliver goods in the normal course of business, provided that at Planq’s first request the Client assigns the resulting claims to Planq. The Client grants Planq irrevocable power of attorney for collection of such claims.
9.4 The Client may not create any pledge or security right on the goods nor use them as security for third-party claims.
9.5 Planq is entitled at all times to reclaim delivered goods if the Client fails to fulfil obligations. The Client must cooperate, failing which a penalty of €500 per day applies.
9.6 Planq is permitted to take photographs of assignments and use them for promotional purposes.
9.7 Planq retains copyright in designs, sketches and calculations produced by it, even if the Client places an order based thereon.
9.8 The Client undertakes to use delivered designs, documentation, drawings and calculations solely for its own use and not to make them available to third parties.
9.9 Designs, models, drawings, methods and advice originating from Planq remain exclusively the inalienable property of Planq before, during and after execution.
9.10 The Client may not transfer the Agreement or rights arising therefrom to third parties.
9.11 The Client acknowledges that Planq is the rightful owner or license holder of intellectual property relating to photographs, packaging, website content, trademarks, logos and databases. Reproduction or publication without prior written consent is prohibited.
10. PRICES AND PAYMENTS
10.1 If execution extends beyond one month or if the amount justifies it, Planq may demand advance or instalment payments and adequate security.
10.2 Payments must be made within thirty days of invoice date, net without deduction, unless otherwise agreed.
10.3 In case of late payment, statutory interest applies. All collection costs, including judicial and extrajudicial costs, shall be borne by the Client. Extrajudicial costs amount to maximum 10% of the purchase order with minimum €150 excl. VAT.
10.4 Judicial and extrajudicial costs amount to at least 15% of the amount due with minimum €125.
10.5 In subcontracting, the Client shall assign resulting claims to Planq upon request.
10.6 Planq may demand cash payment or advance security at any time.
10.7 Complaints do not suspend payment obligations.
10.8 In case of instalments, failure to pay entitles Planq to suspend work after written notice and seven days’ lapse.
10.9 Payment specifications (including blocked accounts) must be strictly followed.
10.10 Website prices for EU customers are in euros and exclusive of VAT and transport unless stated otherwise.
10.11 If the Client defaults, Planq may cancel execution of the Agreement.
ARTICLE 12 – RENTAL
SUBJECT OF THE AGREEMENT
12.1 Planq undertakes, in the individual rental agreement of which these conditions form part, to make the described object (hereinafter referred to as “the rented item”) available to the lessee, and the lessee undertakes to accept the rented item on rental. Planq ensures that the rented item complies with any applicable statutory provisions.
12.2 The rental price is calculated per calendar month, whereby part of a week and/or day(s) shall also be taken into account, subject to the minimum term stated in Article 12.7.
12.3 The lessor reserves the right to unilaterally amend the agreed rental price. The lessor shall notify the lessee thereof in writing. If the lessee does not agree to the amendment, the lessee must notify the lessor within 48 hours after receipt of the notice. In the absence of timely notification, the lessee shall be deemed to have agreed to the amended rental price.
12.4 All taxes, levies or charges imposed in connection with the rental agreement, including but not limited to municipal levies and permit costs, shall be borne by the lessee.
12.5 In addition to the rental price, the lessee shall bear the costs of transport and installation of the rented item, including costs of cranes, forklifts or other equipment necessary for transport and/or installation. Articles 12.18 to 12.21 apply to these costs.
DURATION OF THE RENTAL AGREEMENT
12.6 The rental period commences on the day the equipment leaves the premises of the lessor and ends on the day of return to the premises of the lessor.
12.7.1 The minimum rental period is one day.
12.8 Delays occurring during loading, unloading or transport outside the lessor’s fault, as well as repair time resulting from negligence of the lessee, shall be included in the rental period.
DELIVERY
12.9 The lessee must provide timely delivery and return instructions. At the delivery address, the lessee must ensure sufficient unloading facilities. The lessee shall ensure that the material can be received immediately upon arrival. Failure to do so resulting in delay shall be deemed delay within the meaning of Article 12.8.
12.10 The lessee has the right to inspect the material before transport. If the lessee does not exercise this right, the material shall be deemed received in good condition and ready for use.
12.12 Transport is at the lessor’s risk insofar as arranged by the lessor. In all other cases, transport is at the lessee’s risk. Risk transfers to the lessee when delivered to the lessee’s premises or designated location.
12.13 The lessee must maintain the rented item in good condition during the rental period.
12.16 Repairs may only be carried out by Planq. All resulting costs shall be borne by the lessee.
12.14 The lessee may not make modifications to the rented item without prior written consent. Costs of approved modifications are borne by the lessee. The lessee has no right to compensation for modifications or value increase. Upon termination, the lessor decides whether modifications must be removed. If removal is required, the lessee must restore the rented item to its original state at its own expense.
12.15 Defects, damage or loss must be reported immediately in writing. All resulting costs are borne by the lessee.
RETURN
12.18 Upon termination, the lessee must return the rented item cleaned, free of stickers and in good condition (including supplied keys).
12.19 The lessee has the right to be present during inspection upon return. Costs for loss, cleaning or restoration required to restore the rented item to its original condition shall be borne by the lessee.
TRANSPORT
12.20 Transport shall be carried out by or on behalf of the lessor unless otherwise agreed in writing.
12.21 Transport costs are fully borne by the lessee. Rates are based on travel time including loading and unloading.
12.22 Delays caused by the lessee (waiting time, etc.) shall be charged as additional transport costs.
12.23 Transport costs are agreed in advance. Crane and other costs are borne by the lessee unless agreed otherwise.
INSURANCE
12.24 The lessee must take out all-risk insurance (based on replacement value) for the rented item. If the item is lost or irreparably damaged, the lessee must compensate the replacement value unless agreed otherwise in writing.
OWNERSHIP OF THE RENTED ITEM
12.25 The rented item remains at all times the property of the lessor. The lessee may not grant any rights to third parties, sublet or otherwise make the item available.
12.26 In case of seizure, including tax seizure, or reasonable fear thereof, the lessee must notify the lessor immediately and inform the seizing party that ownership rests with the lessor.
12.27 The lessee must prevent third parties from forming the impression that the lessee is entitled to dispose of the rented item.
12.28 The rental agreement shall be dissolved immediately without notice if the lessee is declared bankrupt, granted suspension of payment, placed under guardianship, offers a composition to creditors, is subject to tax seizure or otherwise loses control over its assets.
13. DISPUTES
13.1 A dispute exists as soon as one party declares this to be the case.
13.2 All Agreements and transactions between Planq and the Client are governed exclusively by Dutch law.
13.3 All disputes shall be submitted exclusively to the competent Dutch court, to the exclusion of all other arbitration or advisory bodies.
14. FINAL PROVISION
14.1 In all cases not provided for in these General Terms and Conditions, the decision rests exclusively with Planq.
FINAL ANNEX – Rezign Materials Disclaimer
This Annex forms an integral part of the General Terms and Conditions of Planq as adopted in January 2026.
Rezign materials disclaimer: Different textile batches may result in variations in colour outcome. Imperfections originate from recycled streams, meaning the final colour result cannot be predicted 100%. A deviation of up to 5% originating from other colours in the recycling process may occur. The size of a textile fibre in a deviating colour may not exceed 2x2 cm.
Scratches or signs of wear in Rezign veneer are normal and inherent to lacquer finishes.
Incorrect cleaning agents or corrosive substances may damage the finish and cause stains beneath the surface.
Prevention: proper cleaning, maintaining humidity and temperature, use of coasters and placemats.
Humidity fluctuations, exposure to light, temperature changes and moisture fall outside Planq’s control and do not constitute non-conformity.
For upholstered furniture: pilling, creasing, foam compression, discolouration and stains are normal effects of use and do not constitute defects.
